Many people have asked us for webhooks, and it’s been something we’ve been wanting to build for a long time. Webhooks enable you to receive notifications for specific events programmatically.
For instance, you can automate notifications from incoming emails and take action by creating an issue or updating a custom timeline entry. Or you could react to a customer becoming active by assigning them to someone in your team:
{
"timestamp": "2023-02-21T12:58:51.232Z",
"workspaceId": "w_01GST0W989ZNAW53X6XYHAY87P",
"payload": {
"eventType": "customer.customer_status_transitioned",
"previousCustomer": {
"id": "c_01GSYS6SNPYMXXEBC30D2GNHNM",
"status": "IDLE",
"statusChangedAt": "2023-02-21T12:58:50.775Z",
…
},
"customer": {
"id": "c_01GSYS6SNPYMXXEBC30D2GNHNM",
"status": "ACTIVE",
"statusChangedAt": "2023-02-21T12:58:51.112Z",
…
}
},
"id": "pEv_01GST0WAZ0W31PN3BH76M9E2SP",
"webhookMetadata": {
"webhookTargetId": "whTarget_01GST2GW9PXD7FMW924XF13M99",
"webhookDeliveryAttemptId": "whAttempt_01GST0WBEHV132SN0W17CHKF6S",
"webhookDeliveryAttemptNumber": 1,
"webhookDeliveryAttemptTimestamp": "2023-02-21T12:58:51.729Z"
},
"type": "customer.customer_status_transitioned"
}Ultimately, webhooks give you the ability to further customize your Plain workspace, which results in a better experience for your customers. You can learn more about webhooks here: https://docs.plain.com/core-api/webhooks.