This week, we've been busy advancing on two larger initiatives: introducing support for GraphQL subscriptions, and progressing on our client-side chat widget. We're excited to share more on both in the coming weeks.
In the meantime, we've made a ton of improvements to our support app, including lots of small but impactful UI updates:
Customer queue: we now show customer avatars, the latest message preview, as well as what's happened since you last looked at the customer, alongside a set of smaller alignment and spacing improvements.
Customer sidebar: Following on from last week's API work here, we now show the last contact channel, the wait time, as well as the unread count in the customer sidebar, alongside lots of other interface improvements.