17 Nov 21
Our first chat library
We've hit a big milestone this week with the completion of our chat widget - here's a deep dive into why and how we've built it.
27 Oct 21
Customer queue, take three
Our third iteration of the customer queue and a number of workflow and speed improvements.
4 Oct 21
UI-level support for advisor statuses, a ton of other UI improvements as well as some bugfixes.
20 Sep 21
A week full of tying up loose ends, from speed improvements to better handling of edge cases in our GraphQL subscriptions infrastructure.
13 Sep 21
A deep dive into how we've built GraphQL subscriptions, which now power our customer timelines.
6 Sep 21
Customer queue, take two
UI improvements to the customer queue and customer sidebar, and kicking off work on GraphQL subscriptions.
31 Aug 21
Commencing work on our client-side chat widget, improved stats for customers, and API support for filtering by contact channel.
23 Aug 21
Customer queue, take one
A quick look at our first pass of customer queueing in our API and App.
16 Aug 21
Backend support for advisor state management between online, on break, and offline, batch customer unassignments, and more.
2 Aug 21
New website, name and domain
...and we're super excited to share it with you. You can now find us at plain.co!
26 Jul 21
We've shipped our first iteration the command palette, which enables you to use Plain without ever lifting your fingers from the keyboard.
19 Jul 21
A deep dive into our customer state machine, transitions between states and the language around them.
12 Jul 21
Building the foundations of Issues, API error handling, message grouping and improved settings.
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