Journal
20 Mar 23
Issue Filtering and Icons
Filter customers queues by issue type, swap issue icons, visual timeline improvements and much more.
#changelog
17 Mar 23
Redefining Pricing for Support
Lessons learned on pricing and why we’re probably still wrong.
#blog
10 Mar 23
Issue Priorities
You can now tag and sort issues by priority.
#changelog
9 Mar 23
Dark mode
You can now use Plain in both dark and light mode.
#changelog
8 Mar 23
Linear Integration
Plain now has an integration for the better way to build products.
#changelog
7 Mar 23
Webhooks
We're announcing one of our most requested features, webhooks – and bringing more programmatic control to our customers.
#changelog
6 Mar 23
Welcome Youmna and Jordan
This week, we're welcoming two new joiners to the team.
#blog
15 Feb 23
Early access: Linear integration and webhooks
For our first 2023 changelog, we're looking for people who'd like to test our Linear integration and upcoming webhooks feature.
#changelog
13 Dec 22
Timeline switching
A couple of festive updates ahead of the holidays.
#changelog
6 Dec 22
Bulk actions and more...much more
Bulk actions, Demo workspaces and more.
#changelog
30 Nov 22
Customer Cards: live context for customers
A simple way to surface context about a customer without needing to sync anything.
#blog
9 Nov 22
Announcing our open beta and $6m Seed fundraise
We're excited to announce our fundraise led by Index and Connect
#blog
4 Oct 22
Error handling in TypeScript like a pro
Take a peek at how we handle errors in our TypeScript codebase.
#blog
30 Sep 22
Message previews in notifications and Discord Integration
Today were launching Discord integrations and bringing previews to notifications.
#changelog
20 Sep 22
Welcome Kenna, Andrew & Mitchell
We're growing!
#blog
12 Sep 22
Mobile support and Search
We've released two major quality-of-life features: mobile support and search.
#changelog
6 Sep 22
Custom Timeline Entries
Adding context to every customer service interaction.
#blog
5 Sep 22
Slack notifications have landed
Slack notifications, Custom Timeline Entries are available today.
#changelog
26 Aug 22
Docs are here!
Docs launch, improved developer experience, and more.
#changelog
18 Jul 22
Small fixes and improvements
Chat attachments API, bugs, performance and a bunch of other good things.
#changelog
4 Jul 22
API access
Over the last few weeks, we've worked on a whole host of big improvements and features.
#changelog
28 Jun 22
5 things I've learned in my first year at Plain
How to become a better Software Engineer.
#blog
16 May 22
Attachments, GraphiQL, dog-fooding and much more
Over the last few weeks, we've worked on a whole host of big improvements and features.
#changelog
12 Apr 22
Chat script tag support
Plain now comes with script tag support for quick & easy implementation.
#changelog
22 Mar 22
Logged out chat support
Today we're launching support for chat to talk to your logged out customers.
#changelog
14 Mar 22
It's the small things
We're putting the finishing touches on a big new feature and have released a couple of handy quality of life updates in the meantime.
#changelog
7 Mar 22
You've got mail!
We've released email support. Learn about how we've built it, as well as some email trivia!
#changelog
21 Feb 22
Our company values
One of the first things we did when starting Plain was to write down our values. Read about why we chose them and how they've served us since.
#blog
14 Feb 22
NextJS support
Get up and running with NextJS and Plain in 5 minutes.
#changelog
8 Feb 22
A *magical* AWS serverless developer experience
Find out how we build serverless applications at Plain and what makes our developer experience truly magical.
#blog
31 Jan 22
Cmd+K
We've added a quick and easy way to see context-based actions available to you: Cmd+K!
#changelog
24 Jan 22
The real 10x engineer
An example of what you can do as a team to have the same impact as a 10X engineer without hiring one.
#blog
17 Jan 22
Helping you help more customers, faster
In our first changelog of the year, we're covering some changes to our core customer service workflow that will speed things up a lot.
#changelog
16 Dec 21
Breaking changes
We've been going through all our API endpoints and schemas with a fine toothpick to make it even nicer to work with.
#changelog
6 Dec 21
A massive distraction (or: why we are building Plain)
For our first blog post, we're diving into the only truly appropriate topic: Why we're building Plain.
#blog
17 Nov 21
Our first chat library
We've hit a big milestone this week with the completion of our chat widget - here's a deep dive into why and how we've built it.
#changelog
27 Oct 21
Customer queue, take three
Our third iteration of the customer queue and a number of workflow and speed improvements.
#changelog
4 Oct 21
Status switching
UI-level support for advisor statuses, a ton of other UI improvements as well as some bugfixes.
#changelog
20 Sep 21
Loose ends
A week full of tying up loose ends, from speed improvements to better handling of edge cases in our GraphQL subscriptions infrastructure.
#changelog
13 Sep 21
GraphQL subscriptions
A deep dive into how we've built GraphQL subscriptions, which now power our customer timelines.
#changelog
6 Sep 21
Customer queue, take two
UI improvements to the customer queue and customer sidebar, and kicking off work on GraphQL subscriptions.
#changelog
31 Aug 21
Chat foundations
Commencing work on our client-side chat widget, improved stats for customers, and API support for filtering by contact channel.
#changelog
23 Aug 21
Customer queue, take one
A quick look at our first pass of customer queueing in our API and App.
#changelog
16 Aug 21
Advisor statuses
Backend support for advisor state management between online, on break, and offline, batch customer unassignments, and more.
#changelog
2 Aug 21
New website, name and domain
...and we're super excited to share it with you. You can now find us at plain.co!
#changelog
26 Jul 21
Command palette
We've shipped our first iteration the command palette, which enables you to use Plain without ever lifting your fingers from the keyboard.
#changelog
19 Jul 21
State machine
A deep dive into our customer state machine, transitions between states and the language around them.
#changelog
12 Jul 21
Issues
Building the foundations of Issues, API error handling, message grouping and improved settings.
#changelog
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